2 Replies Latest reply on Jul 16, 2018 8:26 AM by Elmo Gentry

    AIF: Rejected service request created not adding approvals

    Elmo Gentry

      A Service Request created via an AIF, once rejected and reopened by the end user not re-adding the approval.  An regular created SRD, once rejected and reopened by the end user the SR is attached the approvals again for the approval.  A Service Request created from an AIF, once rejected and the end user reopens the SR it immeditaly goes to Initiated and fulfillment recorded created.

       

      If the manager does not approve the SR when is a fulfillment record created to move forward?