3 of 3 people found this helpful
You have SOOOOOO much in there that's not relevant and incorrect....please forgive this.
1 - You created a SOAP Web Service, cool great, but you are trying to make a Rest Web Service Call....so this thing you created isn't used/necessary
2 - You configured the server for guest access....that's cool if you want to do that, but completely unnecessary for any of the rest of the stuff
3 - You configured Mid-Tier's Anonymous Web Service ID/PW...again, cool...if you were using SOAP Web Services, and you wanted to be able to use them anonymously....but again...you aren't using SOAP in your usage example, so not relevant to this effort
4 - Now we get to your actual problem....you say you configured it per the videos (haven't watched them)....but then when you made your call, as Sergey indicated, you didn't provide the headers properly, AND you posted to port 8080, which isn't the default port, which should be 8008 if I remember correctly....and you need to make sure that you are hitting the AR Server URL, not the Mid-Tier URL because Mid-Tier is not involved with Rest Web Services
I know that was allot to take in, but there was allot going on
Ok yea...I was confused about your use case, or maybe you were ....glad I was able to help straighten it out.
Can you help me in any article for creating tickets via Email/Call, i am in requirement where Customer calls/email and Service Desk creates the ticket.
i want to avoid this and make automated tickets directly to L2 Suppprt.
Any help would be appreciated.
1 of 1 people found this helpful
Hi Jayedndra ,
for create tickets using email you can follow BMC document Creating an email generated incident request - Documentation for BMC Service Desk 9.1 - BMC Documentation .
but if you have call center system like genesys ,Cissco,..... you must use external API's to call Remedy API's .
Thanks Taj, but is it OOB feature from Remedy or do i need Remedy Force to implement this Incident Creation via email.