6 Replies Latest reply on Jul 11, 2018 7:23 PM by Jorge Copia

    How to create a new Status Reason on Problem Investigation Form?

    Jorge Copia

      Hi, community; this is my first post. My name is George.

       

      I need to add a new status reason on the form Investigation Form, for this purpose I have created two entries on the form: SYS:Status Reason Menu Items

       

      status_reason_menu.PNG

       

      Later modify the form PBM:Problem Investigation and add a new item on the menu:

      status_hidden.PNG

       

      I have done this after reading these post: How to add new status reason in the incident module?  and this how to add SYS:Status Reason Menu Items to HPD:Help Desk

       

      However when I do a test I have this error

       

      error.PNG

      What am I doing wrong?

       

      PD: Sorry my english skills is too basic.