2 Replies Latest reply on Jul 12, 2018 10:17 AM by Naveen kotha

    Unexpected TJM Message

    Naveen kotha

      We are seeing the Unexpected Error when we run our deploy job's or target servers. We have a job to install Adobe Reader The script completes in 2-3 min, and target box get Adobe Reader Installed but the blade logic job Keep on running.

       

      Set at JOB_TIMEOUT for 15mins till it times out the job fails  below is the errors How to troubleshoot this and where i can find bldeploy and bltargetmanager log files

       

       

      Info 07/10/2018 10:01:35 Deploy Apply Job (Pre-Execute):Upgrade - Adobe Reader DC-Citrix; Server:ODCSSTCTX02.; Package:Upgrade - Adobe Reader DC-Citrix; PkgID:"f2228844-10a3-4d4a-b8a9-871124e71369-2733434.4"; UUID:5ec2c366f89337c4a3c2a37dbea64592

      Info 07/10/2018 10:01:35 Exclusion window not defined for server ODCSSTCTX02.

      Info 07/10/2018 10:01:35 Maintenance Window disabled on server ODCSSTCTX02.

      Info 07/10/2018 10:01:35 Started running the deploy step job 'Upgrade - Adobe Reader DC-Citrix->Upgrade - Adobe Reader DC-Citrix' on application server 'blgap11-job1'(20) against target server 'ODCSSTCTX02.'

      Info 07/10/2018 10:01:40 Package "Upgrade - Adobe Reader DC-Citrix" UUID(5ec2c366f89337c4a3c2a37dbea64592) started

      Info 07/10/2018 10:01:43 Package "Upgrade - Adobe Reader DC-Citrix" UUID(5ec2c366f89337c4a3c2a37dbea64592) initialized, entering wait queue for processing

      Info 07/10/2018 10:01:43 Package "Upgrade - Adobe Reader DC-Citrix" UUID(5ec2c366f89337c4a3c2a37dbea64592) processing instructions

      Info 07/10/2018 11:35:34 TJM generated start message

      Warning 07/10/2018 11:35:34 Unexpected TJM Message: [07/10/2018 10:35:32 ODCSSTCTX02. 6740 5ec2c366f89337c4a3c2a37dbea64592:ACK_CANCEL 24:"Cancellation in progress"]

      Info 07/10/2018 11:36:03 Completed - nRet = 10 exitCode = 1

      Info 07/10/2018 11:36:03 reason unknown ( exitCode = -5005 )

      Info 07/10/2018 11:36:07 APPLY cancelled for server ODCSSTCTX02. Retrieving job log results.

      Error 07/10/2018 11:36:13 APPLY failed for server ODCSSTCTX02.. Exit code = -1

      Warning 07/10/2018 11:36:13 removed target directory: //ODCSGTSTCTX02/temp/stage/c461ee48ff14309e9915a96aab3641d6

      Error 07/10/2018 11:36:13 Upgrade - Adobe Reader DC-Citrix failed on server ODCSSTCTX02. exit code = -1

      Info 07/10/2018 11:36:13 The job 'Upgrade - Adobe Reader DC-Citrix' has failed

        • 1. Re: Unexpected TJM Message
          Bill Robinson

          what version of bsa is this ?  appserver, rscd ?

           

          Set at JOB_TIMEOUT for 15mins till it times out the job fails

          looks like it's running a lot longer than that:

          Info 07/10/2018 10:01:43 Package "Upgrade - Adobe Reader DC-Citrix" UUID(5ec2c366f89337c4a3c2a37dbea64592) processing instructions

          Info 07/10/2018 11:35:34 TJM generated start message

           

           

          where i can find bldeploy and bltargetmanager log files

          under the Transactions/log directory in the RSCD install location on the target.

          • 2. Re: Unexpected TJM Message
            Naveen kotha

            Thanks Bill, by looking at bldeploy log  it looks like   the job is hung at some of the command in script we made changes , Now we are good.