2 Replies Latest reply on Jul 11, 2018 5:11 AM by Ingrid Stone

    Remedyforce requests without an SLA

    Ingrid Stone

      We are looking for ways to create requests that do not have an SLA. Has anyone else done this or has any suggestions?

       

      These type of request will be mainly internal IT ones eg - create a new server for a project.

       

      The due date will be set based on the activities needed to fulfill the request.  The scenerio I am considering is - request submitted with a Required by date from requestor. Due date set initally to required by date   Request is reviewed an technical team give a revised due date.

       

      If we do this we will need to take the request completely out of the SLA calculation to ensure no automatic due dates are set.

       

      Has anyone else done anythnig like this or similar using Service Requests? - I am looking for suggestions to implement this

      Thanks in advance for any ideas