2 Replies Latest reply on Aug 6, 2018 10:04 AM by Abhay Bhagat

    TrueSight11 : Incoming event information could not be parsed for CI Incident Info

    Abhay Bhagat
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      TrueSight11 Incoming event information could not be parsed for CI Incident Info

       

      Dear Experts,

       

      There is event coming on presentation server with message "Incoming event information could not be parsed for CI Incident Info "

       

      error_message='BMC_TS-IMC031001E: Error at line 1, column 208: BMC_TS-IMC031143E: Expected one of: "]" ","';

      event_handle=122981;

      event_text='enew CI_INCIDENT_INFO;severity='INFO';msg='Incident Information - Causal Incident for Causal CI demoish with Incident Id - INC000000006028';cell_name='pncell_demotsim';component_id='[]';prop_destination=[''ibrsd, ibrsd''];mc_smc_impact='NON_ELECTABLE';manually_created_incident='0';policy_name='DemoIntelligentIncidentPolicy';bOrphanedRoot='1';priority_urgency_option='0';status_impact_option='0';incident_status='Assigned';incident_id='INC000000006028';event_mc_ueid='demotsim-alr-337';incident_priority='Low';mc_ueid='HD_Ticket_INC000000006028';status='OPEN';END';

      itsm_category='';

       

      Whereas to my understanding this should not be the case , there is no customisation.

       

      From the event analysis I could see  count of below two are exactly the same .

       

       

      Let m know if you had faced this error and has implemented a resolution for the same

       

      ###################################################################################################

      Incident Time : 2018/07/08 19:05:33 GMT,

      Orphaned root cause for component demoapplication

      IBRSD_SM_INCIDENT

       

      mc_origin_sev=;

       

      itsm_manufacturer=;

      mc_parameter_threshold=;

      mc_modhist=[pncell_demotsim];

      itsm_location=;

      mc_origin_key=;

      mc_object_owner=;

      mc_tool_time=0;

      mc_smc_impact=NON_ELECTABLE;

      mc_cause=0;

      mc_bad_slot_names=[];

      mc_host_address=

      date_reception=1531076733;

      mc_using_organization_id=;

      mc_tool_id=;

      event_handle=124322;

      mc_event_model_version=1.1.00;

      mc_associations=[];

      mc_abstraction=[];

      status=CLOSED;

      mc_relationships=0/0;

      mc_smc_type=;

      mc_object_uri=;

      mc_timeout=0;

      mc_location=Unknown;

      mc_origin_class=Cell;

      mc_client_address=;

      mc_long_msg=;

      mc_tool_key=;

      mc_tool_rule=;

      pn_device_name=;

      mc_tool_sev=;

      mc_smc_causes=[];

      itsm_model_version=;

      mc_smc_effects=[];

      mc_tool_uri=;

      mc_collectors=[3.1.4,4.1,5.4];

      mc_history=[];

      pn_detail_diag_count=0;

      mc_abstracted=[];

      mc_origin=pncell_demotsim;

      mc_date_modification=1531076733;

      mc_event_subcategory=OTHER;

      mc_using_organization=;

      mc_host_class=Computer;

      mc_object_class=Cell;

      mc_bad_slot_values=[];

      itsm_incident_id=;

      date=20180708220533.000000+180;

      mc_original_priority=PRIORITY_5;

      msg=Orphaned root cause for component demoapplication;

      mc_service=;

      itsm_type=;

      mc_tool_class=Cell;

      mc_smc_id=;

      repeat_count=0;

      mc_parameter_value=;

      mc_owner=;

      mc_parameter=;

      mc_parameter_unit=;

      mc_priority=PRIORITY_5;

      mc_account=;

      itsm_category=;

      mc_notes=[];

      mc_object=pncell_demotsim;

      mc_host_id=0;

      adapter_host=;

      mc_incident_report_time=0;

      mc_effects=[];

      mc_operations=[];

      mc_smc_priority=0;

      mc_original_severity=CRITICAL;

      itsm_item=;

      mc_local_reception_time=1531076733;

      mc_event_relations=[];

      mc_tool=pncell_demotsim;

      itsm_product_name=;

      duration=0;

      pn_detail_diag=0;

      administrator=;

      mc_host=demotsim;

      mc_smc_alias=;

      mc_event_category=;

      itsm_company=;

      mc_ueid=mc.pncell_demotsim.1b42607d.3;

      mc_arrival_time=1531076733;

      itsm_operational_category3=;

      itsm_operational_category2=;

      itsm_operational_category1=;

      severity=CRITICAL;

      mc_notification_history=[];

      itsm_incident_status=;

      mc_tool_suggestion=;

      mc_action_count=0;

      mc_incident_time=1531076733;

      mc_relation_source=;

      mc_acl=[];

      prop_destination=[ibrsd, ibrsd];

      manually_created_incident=0;

      comp_status=UNAVAILABLE;

      comp_cost=0;

      comp_name=demoapplication;

      causal_mc_udid=;

      comp_type=Processing unit;

      comp_sub_status=;

      status_reason=;

      causal_mc_ueid=demoapplication@ip:3181.1530800863.160373;

      cell_name=pncell_demotsim;

      isSubStatusEnabled=;

      comp_class=;

      comp_item=Server;

      policy_name=DemoIntelligentIncidentPolicy;

      bOrphanedRoot=1;

      priority_urgency_option=0;

      comp_id=OI-03F4BE26BF074F9081D6588AF2EC9976;

      status_impact_option=0;

      status_incident=;

      comp_category=Hardware;

      comp_priority=PRIORITY_5;

      incident_for=;

      root_causes=[];

      company_name=Calbro Services;

      CLASS=IBRSD_SM_INCIDENT;

      pca_score=;

      pca_score_detail=;

      END

       

      ##########################################################################################

      MC_CELL_PARSE_ERROR;

      adapter_host='';

      administrator='';

      cell_location='

      cell_name='pncell_demotsim';

      date=20180708154932.000000+180;

      date_reception=1531054172;

      duration=0;

      error_column=207;

      error_line=0;

      error_message='BMC_TS-IMC031001E: Error at line 1, column 208: BMC_TS-IMC031143E: Expected one of: "]" ","';

      event_handle=122981;

      event_text='enew CI_INCIDENT_INFO;severity='INFO';msg='Incident Information - Causal Incident for Causal CI demoish with Incident Id - INC000000006028';cell_name='pncell_demotsim';component_id='[]';prop_destination=[''ibrsd, ibrsd''];mc_smc_impact='NON_ELECTABLE';manually_created_incident='0';policy_name='DemoIntelligentIncidentPolicy';bOrphanedRoot='1';priority_urgency_option='0';status_impact_option='0';incident_status='Assigned';incident_id='INC000000006028';event_mc_ueid='demotsim-alr-337';incident_priority='Low';mc_ueid='HD_Ticket_INC000000006028';status='OPEN';END';

      itsm_category='';

      itsm_company='';

      itsm_incident_id='';

      itsm_incident_status='';

      itsm_item='';

      itsm_location='';

      itsm_manufacturer='';

      itsm_model_version='';

      itsm_operational_category1='';

      itsm_operational_category2='';

      itsm_operational_category3='';

      itsm_product_name='';

      itsm_type='';

      mc_abstracted=[];

      mc_abstraction=[];

      mc_account='';

      mc_acl=[];

      mc_action_count=0;

      mc_arrival_time=1531054172;

      mc_associations=[];

      mc_bad_slot_names=[];

      mc_bad_slot_values=[];

      mc_cause=0;

       

      mc_collectors=[1.1,3.1.1,4.1,5.1];

      mc_date_modification=1531054172;

      mc_effects=[];

      mc_event_category=OPERATIONS_MANAGEMENT;

      mc_event_model_version='1.1.00';

      mc_event_relations=[];

      mc_event_subcategory=OTHER;

      mc_history=[];

      mc_host='demotsim';

       

      mc_host_class='Computer';

      mc_host_id=0;

      mc_incident_report_time=0;

      mc_incident_time=1531054172;

      mc_local_reception_time=1531054172;

      mc_location='Unknown';

      mc_long_msg='';

      mc_modhist=[pncell_demotsim];

      mc_notes=[];

      mc_notification_history=[];

      mc_object='pncell_demotsim';

      mc_object_class='Cell';

      mc_object_owner='';

      mc_object_uri='';

      mc_operations=[];

      mc_origin='pncell_demotsim';

      mc_origin_class='Cell';

      mc_origin_key='';

      mc_origin_sev='';

      mc_original_priority=PRIORITY_5;

      mc_original_severity=MINOR;

      mc_owner='';

      mc_parameter='';

      mc_parameter_threshold='';

      mc_parameter_unit='';

      mc_parameter_value='';

      mc_priority=PRIORITY_5;

      mc_relation_source='';

      mc_relationships='0/0';

      mc_service='';

      mc_smc_alias='';

      mc_smc_causes=[];

      mc_smc_effects=[];

      mc_smc_id='';

      mc_smc_impact=NOT_ELECTED;

      mc_smc_priority=0;

      mc_smc_type='';

      mc_timeout=0;

      mc_tool='pncell_demotsim';

      mc_tool_class='Cell';

      mc_tool_id='';

      mc_tool_key='mc.pncell_demotsim.1b42085c.0';

      mc_tool_rule='';

      mc_tool_sev='';

      mc_tool_suggestion='';

      mc_tool_time=1531054172;

      mc_tool_uri='';

      mc_ueid='mc.pncell_demotsim.1b42085c.0';

      mc_using_organization='';

      mc_using_organization_id='';

      msg='Incoming event information could not be parsed';

      pn_detail_diag=0;

      pn_detail_diag_count=0;

      pn_device_name='';

      repeat_count=0;

      severity=MINOR;

      status=OPEN;

      END

       

      Intelligent Incident Policy :--