If the requestor is not present in the Track-It! lookup tables then it will add the Requestors email address to the requestors field in the WO. Track-It! does not have the ability to create the requestor if not present in the system.
Thanks for responding. When I try to email a request through to Track-It from an email address not linked with a registered requestor, I am getting an email reply with the following:
"We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted."
I would be happy for the system to work the way you suggest (the request is logged but not linked to a specific requestor), but this doesn't seem to be happening.
Is there a setting that needs to be enabled for this (I've checked the admin/setup guides, and all the configuation options, but cannot find one)?
I should have mentioned I am using Track-It 20.18.02. There is an option similar to your first screenshot, but it is already set to not filter received emails. I cannot find an option similar to the second screenshot.
It certainly does appear like the first option is causing the problem, however. I will try to restart the server and see if things change.