Thanks for your quick response! That was helpful in configuring the layout of the Remedy Search but I still am unclear on the difference between the searches outlined above.
I understand that the top one is 'salesforce search' and the other one is 'remedyforce search'.
Does anybody have any insight on the different results which are shown from each search?
I see from the remedyforce search that there is an option to perform a web search and the title is 'global search'.
I am trying to understand which is the best search option to use and have reasons to back that up.
Thanks again in advance