2 Replies Latest reply on Aug 2, 2018 3:01 AM by Nanthakumar V

    Truesight IM 11 integration with Remedy on demand

    Nanthakumar V
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      Hi All,

       

      we are trying to configure Truesight IM 11 with Remedy onDemand.  I have enabled the BSR 3.5 after installation of Truesight IM. Received the gateway configuration file from Remedy support team and installed the gateway. After installation telnet localhost 46000 is connecting. we are also able to communicate with the Mid tier server on port 443.

      we can also see the communication is happening with MidTier server.

       

      But the configuration is failing with the below logs . Any idea what is missing for the integration to work properly ?

       

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] loading the properties filetrue

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] isARSelected : true

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] inside isARSelected

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] before invoking webservice

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] result.getMessage() The server <MidTier server > failed to respond

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] after  invoking webservice status : message null : The server diversey-dev-api-chi.onbmc.com failed to respond

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8]   fileNamesBuffer  

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] got response:com.bmc.sas.domain.configutil.response

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] breaking as job response status is failure and proceed on failure is not enabled

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] returning final response list

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8]  got response after processing actions as:[com.bmc.sas.domain.configutil.response.JobResponse, com.bmc.sas.domain.configutil.response.JobResponse]

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8]  job response handler not  set by user: checking if present in xml

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8]  got response handler name

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] no jobResponseHandler found, so using default response handler

      DEBUG 06/18 12:06:29 ConfigUtil           [ajp-nio2-127.0.0.1-8009-exec-8] class objectclass com.bmc.sas.conf