7 Replies Latest reply on Jun 21, 2018 11:52 PM by Satrughan Mahato

    The "All" View in Remedyforce Console does not list all service requests

    Daniel Lau

      The default "All" view in Remedyforce Console only show "NOT NEW" service requests

      sr_list_all.png

      If I set the Filter Criteria to "Is new record = true", list result reversed.

      sr_list_all_isNEW.png

      If I set the criteria to "Is Service Request = True", more SR listed but still not all.

      sr_list_all_isSR.png

       

      I've clicked the "Number" column to make sure the sorting is correct (new to old).

      There is no problem for incident listing.