Not seen this issue. What if you just Put Is Service Request = True and state open = true.
If does not work please report to support.
I've even tried put "Is new = true" or "Is new = false" (that is true or false == ALL), but only "NOT NEW" is displayed.
I think I have to report to support.
Yes please open a case.
I got the answer from support
1. There are total(Incident+Service Request) records in your org = 20,066 .
Out of this ,Number of Service Request records = 10,657.
And new records = 2653.
2.As per the Salesforce limitations,list will display only first 10,000 records .The selection of first 10,000 records is random.
Shouldn't BMC able to make sure that the ALL list in console will display the latest 10000 records instead of random one?
In my case, I will need to have a view to list the most recent incidents/service requests using console, no matter what status they are.
Maybe I should create an idea for this issue.
Used opendate < 365 days and it return almost 8xxx records
Happy that it helps.