3 Replies Latest reply on Jun 20, 2018 1:42 AM by Abhay Bagalkoti

    Smart Reporting filter formatting: List all the values in the filter list box

    Annie Han
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      Good morning,

       

      Does anyone know how to pull all the assignees in the database into a prompt filter list box instead of just listing the available assignee who is assigned a ticket in the report? For example, the current assignee name in the prompt filter is a,b,c and d who have a ticket assigned. However, I need to pull in all team members a,b,c,d,e in this support group even thought e doesn't have any tickets assigned at this moment. Should I use Custom Query for filter formatting? if yes, Can I have some sample code? Thank you for the help!

       

      Annie