2 Replies Latest reply on Jun 13, 2018 11:45 AM by LJ LongWing

    Set fields based on a criteria

    Dercio Mnisi

      hi guys, i hope this finds you all well. i have a query on my AR System, Remedy 9.1 on a web based:

      i have a request on a custom field, that i need to set a specific filed to "Upgrade Helpdesk" if a specific criteria is met. so under if action what do i chose?  set fields or change field? the qualification is as per below:

      I want the following to happen:

      IF ('Item' = "Contract Renewal Request") OR ('Item' = "Renewal / Migration Downgrade") OR ('Item' = "Renewal / Migration upgrade") OR ('Item' = "Premature Renewal Request")

      Then Group = "Upgrade Helpdesk"