hi guys, i hope this finds you all well. i have a query on my AR System, Remedy 9.1 on a web based:
i have a request on a custom field, that i need to set a specific filed to "Upgrade Helpdesk" if a specific criteria is met. so under if action what do i chose? set fields or change field? the qualification is as per below:
I want the following to happen:
IF ('Item' = "Contract Renewal Request") OR ('Item' = "Renewal / Migration Downgrade") OR ('Item' = "Renewal / Migration upgrade") OR ('Item' = "Premature Renewal Request")
Then Group = "Upgrade Helpdesk"
Hi all. Please disregard my question. I got the answer.
that would be a setfield action setting Group = Upgrade Helpdesk