4 Replies Latest reply on Jun 14, 2018 3:39 AM by Sergey Smirnov

    Check create WO from email in logs

    Sergey Smirnov

      Hello! ARS 9.1.4/SQL Server

      I have a log filter from the server (no access to the server directly) - is there any way to find events and actions related to the creation of WO by mail? The standard BMC mechanism of creation through the email engine is used. In one case, WO is not created - try to find like "***" in log, but nothing.

      In email log i see:

      Invalid Addresses [Invalid email address --> 68031  ]

      or

      Local address contains control or whitespace

      But the flow of letters is so large that it is not very clear to whom this error applies