2 Replies Latest reply on Aug 6, 2018 3:01 AM by Rowan Ward

    Smart Report - Problem Management Root Cause

    Rowan Ward

      I'm confused by the Out Of the Box Problem Management Dashboard.  It looks great, but there is one chart that reports on Problems By Impact and Root Cause, my assumption with the Remedy Best Practice view was that the Root Cause generic categorisation was no longer available and is only possible within the classic view which is now unsupported?  However given the fact that this is on the OOB report, does anyone know the reason for this?  Or is my above assessment incorrect?