2 Replies Latest reply on Jun 19, 2018 1:34 PM by John Wisdom

    Incident Link in Visualforce Email Template

    John Wisdom

      When I use the link below, as well as several variations of same, on our 'approval required' Visualforce email template it simply pulls up a new incident rather than taking me to the specific request. Everything else the 'relatedto' refers to in the template (service request #, owner, service request details) all work fine. Feel like I am missing something simple but just can't figure it out.

       

      Any ideas?

       

      <a href="https://ameritasremedyforce--bmcservicedesk.cs77.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id={!relatedto.BMCServiceDesk__FKIncident__r.Id}">Link to request </a>