3 Replies Latest reply on Jun 15, 2018 6:19 AM by PAWAN KAUSHIK

    changing impact and urgency for tickets created through email


      Hi All,


      I am looking for a solution for setting up the impact and urgency for the tickets which are creating through the email. I have a defined subject and i want to create an incident through email with the different priority for the different emails.


      For example if i am sending an email to remedy email engine with subject "Incident Priority High" then ticket created for that email should be High priority. same for i wish to do for all other priority types.


      Also i want to know that if i wish to use templates for these particular subjects then how can i do that ?


      Thanks in Advance for your suggestions!