3 Replies Latest reply on Jun 15, 2018 6:19 AM by PAWAN KAUSHIK

    changing impact and urgency for tickets created through email

    PAWAN KAUSHIK

      Hi All,

       

      I am looking for a solution for setting up the impact and urgency for the tickets which are creating through the email. I have a defined subject and i want to create an incident through email with the different priority for the different emails.

       

      For example if i am sending an email to remedy email engine with subject "Incident Priority High" then ticket created for that email should be High priority. same for i wish to do for all other priority types.

       

      Also i want to know that if i wish to use templates for these particular subjects then how can i do that ?

       

      Thanks in Advance for your suggestions!