Why aren't you using the WMI method to discover Windows servers? Is the destination IP a NAT or a real NIC IP of the server?
I believe we found the solution to this problem. Those servers are in a different OU in Active Directory. The Windows Administrators don't dare to move the servers before they talk "to the right" people. So we don't now yet but we believe that will solve the problem.
What is the benefit of using WMI instead of REMQuery?
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HI Michael - WMI is the primary method used by BMC Discovery when scanning Windows. From my experience, WMI provides good data quality that gets scanned out of the server and also the scan time is significantly different (WMI being much faster).
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Realistically you want both because RemQuery can do things which WMI for example getting network connection information and running commands.
For some reason (I don't know why) the customer doesn't want to use WMI.