1 Reply Latest reply on Jun 12, 2018 3:38 PM by kedar zavar

    Doubt - Notify created by (new ticket)

    Gustavo Pedrinho

      Hello,

       

      I would like to know if is possible to create a email alert to notify the created by (when create a new incident). Today we notified only Client Id.

      That is important to us when User A open a ticket to User B. Only User B receive those notifications.

       

      Thanks