1 Reply Latest reply on Jun 13, 2018 2:14 AM by Jijil Gopalan

    BSR 3.5.01 , TrueSight 11 ,Level 1 incidents are not getting resolved

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      Dear Experts,


      There  is an issue that Level 1 incidents are not getting resolved on closure of the event  .


      This is happening for the event which are not related to any CI ( CI may be BTOM CI as tsim_38 or CI coming from CMDB ) i.e in Intelligent ticketing terminology Level 1 incdents.


      Where it is working fine for the Infrastructure event .


      Let me know if you had faced this issue and has a resolution for the same .