1 Reply Latest reply on Jun 13, 2018 2:14 AM by Jijil Ghosh

    BSR 3.5.01 , TrueSight 11 ,Level 1 incidents are not getting resolved

    Abhay Bhagat

      Dear Experts,

       

      There  is an issue that Level 1 incidents are not getting resolved on closure of the event  .

       

      This is happening for the event which are not related to any CI ( CI may be BTOM CI as tsim_38 or CI coming from CMDB ) i.e in Intelligent ticketing terminology Level 1 incdents.

       

      Where it is working fine for the Infrastructure event .

       

      Let me know if you had faced this issue and has a resolution for the same .

       

      Regards

      Abhay