3 Replies Latest reply on Jun 19, 2018 12:52 AM by Sreekanth Kondaiah

Not able to import scan file

Sreekanth Kondaiah Jun 11, 2018 10:58 AM

Hi All,

I am new to this blportal. I have done the installation.

Now I am importing the scanned file in blportal but failing with the error "Internal server failure to start the task" have anybody faced this kind of issue.

Also can anybody tell me what all are the log files that i can look into to troubleshoot this issue.

Thanks,

Sreekanth

1. Re: Not able to import scan file

Bill Robinson Jun 18, 2018 3:11 PM (in response to Sreekanth Kondaiah)

since you didn't get a reply here i'd suggest opening a support ticket.
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2. Re: Not able to import scan file

Davorin Stevanovic Jun 18, 2018 3:59 PM (in response to Sreekanth Kondaiah)

What is the version of portal you are using? Also log file is called bsm.log and can be found in BladeLogicPortal/portal/logs/bsm.log, I would follow same recommendation Bill made to open a case and attach log file to the case as we do not review logs over communities due to sensitive information they might contain.
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3. Re: Not able to import scan file

Sreekanth Kondaiah Jun 19, 2018 12:52 AM (in response to Bill Robinson)

Hi Bill,

thanks for replying.
We already raised the ticket.
The problem was I was using IE for login. It was a known issue (QM002395421) with IE. Tried with google chrome and was able to import the file without any error.
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