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1. Re: Not able to import scan file
Bill RobinsonJun 18, 2018 3:11 PM (in response to Sreekanth Kondaiah)
since you didn't get a reply here i'd suggest opening a support ticket.
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2. Re: Not able to import scan file
Davorin StevanovicJun 18, 2018 3:59 PM (in response to Sreekanth Kondaiah)
What is the version of portal you are using? Also log file is called bsm.log and can be found in BladeLogicPortal/portal/logs/bsm.log, I would follow same recommendation Bill made to open a case and attach log file to the case as we do not review logs over communities due to sensitive information they might contain.
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3. Re: Not able to import scan file
Sreekanth Kondaiah Jun 19, 2018 12:52 AM (in response to Bill Robinson)Hi Bill,
thanks for replying.
We already raised the ticket.
The problem was I was using IE for login. It was a known issue (QM002395421) with IE. Tried with google chrome and was able to import the file without any error.