4 Replies Latest reply on Jun 10, 2018 12:31 PM by Jijil Ghosh

    Custom Email Template giving extra character

    Jijil Ghosh

      Hi All,

      Custom Email template is giving extra characters as mentioned below; I have created a custom notify filter in the Task form so whenever the task get closed then it used to send notification to the customer, recently when we add the patch 9.1.04.002 then it started giving extra character as mentioned below;

      Anyone has any idea on this, if so kindly share your thoughts please.

       

      AR Notification Text: [$$Hi Team,

      Please note that Task TAS000000009544 has been closed for the Change Request CRQ000000002084.

      Thanks & Regards,
      Remedy Service Desk$$]

       

      Regards,

      Jijil