1 of 1 people found this helpful
Views should generally auto refresh when you return to the console after closing out of a record. Not sure about widgets. If your staff are just sitting on the console "waiting for something to happen" you need to setup notification emails to alert them to new records.
Aside from that, you can vote on this idea: Auto refresh widgets and Views in FP12 Consoles
Yeah, we have email notifications setup already. Staff is just accustomed to the auto refresh. Thanks Nicolas for the fast response!