1 Reply Latest reply on Jun 8, 2018 3:52 AM by Sriram Gorur

    Issue installing Atrium Single Sign-On 9.0

    Abraham Marquez
      Share:|

      Attempting to install SSO via Xming (Windows Workstation) on Red Hat 7 server and is receiving the following:

       

      ************************************************************

      (May 31 2018 12:16:21.743 PM -0500),CONFIG,com.bmc.install.utility.logging.Log,

        Execution started

      (May 31 2018 12:16:21.744 PM -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY UI_STYLE],Detail=[UI_STYLE_MODERN]}

      (May 31 2018 12:18:29.163 PM -0500),SEVERE,com.bmc.install.ui.swing.IconHelper,

        THROWABLE EVENT {Description=[Failed to get image icon],Detail=[/product/atriumsso/images/AtriumSSO_splash.png]},

        Throwable=[java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11.XToolkit

        java.lang.Class.forName0(Native Method)

        java.lang.Class.forName(Class.java:264)

        java.awt.Toolkit$2.run(Toolkit.java:860)

        java.awt.Toolkit$2.run(Toolkit.java:855)

        java.security.AccessController.doPrivileged(Native Method)

        java.awt.Toolkit.getDefaultToolkit(Toolkit.java:854)

        javax.swing.ImageIcon.<init>(ImageIcon.java:286)

        com.bmc.install.ui.swing.IconHelper.getImageIcon(IconHelper.java:56)

        com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1769)

        com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:1985)

        com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:437)]

      (May 31 2018 12:18:29.167 PM -0500),SEVERE,com.bmc.install.product.base.project.runner.ProjectRunner,

        THROWABLE EVENT {Description=[Error]},

        Throwable=[java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment

        java.lang.Class.forName0(Native Method)

        java.lang.Class.forName(Class.java:264)

        java.awt.GraphicsEnvironment.createGE(GraphicsEnvironment.java:103)

        java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:82)

        java.awt.Window.initGC(Window.java:475)

        java.awt.Window.init(Window.java:495)

        java.awt.Window.<init>(Window.java:537)

        java.awt.Frame.<init>(Frame.java:420)

        java.awt.Frame.<init>(Frame.java:385)

        javax.swing.SwingUtilities$SharedOwnerFrame.<init>(SwingUtilities.java:1758)

        javax.swing.SwingUtilities.getSharedOwnerFrame(SwingUtilities.java:1833)

        javax.swing.JWindow.<init>(JWindow.java:187)

        javax.swing.JWindow.<init>(JWindow.java:139)

        com.bmc.install.ui.swing.SplashWindow.<init>(SplashWindow.java:36)

        com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1795)

        com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:1985)

        com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:437)]

      ************************************************************

       

      Additional log file info:

      May 31 2018 12:23:44.702 PM -0500),INFO,setup,

        LOG EVENT {Description=[OS platform],Detail=[LINUX]}

      (May 31 2018 12:23:44.706 PM -0500),INFO,setup,

        LOG EVENT {Description=[OS architecture],Detail=[x86_64]}

      (May 31 2018 12:23:44.708 PM -0500),INFO,setup,

        --------------------------------------------------------

        Running with DISPLAY environment variable set to

        --------------------------------------------------------

          10.239.169.54:0.0

        --------------------------------------------------------

      (May 31 2018 12:23:44.725 PM -0500),INFO,setup,

        LOG EVENT {Description=[Found start of payload],Detail=[145408]}

      (May 31 2018 12:23:44.769 PM -0500),INFO,setup,

        LOG EVENT {Description=[Checking for enough space in temporary directory to extract files]}

      (May 31 2018 12:23:44.790 PM -0500),INFO,setup,

        PROGRESS EVENT {Description=[Unpacking payload entry],Progress=[0],Detail=[1 of 1]}

      (May 31 2018 12:23:45.176 PM -0500),INFO,setup,

        LOG EVENT {Description=[Looking for JVM bundled]}

      (May 31 2018 12:23:45.293 PM -0500),INFO,setup,

        LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/tmp/BMCAtriumSSO/Disk1/.]}

      (May 31 2018 12:23:45.361 PM -0500),INFO,setup,

        LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/tmp/BMCAtriumSSO/Disk1/..]}

      (May 31 2018 12:23:45.429 PM -0500),INFO,setup,

        LOG EVENT {Description=[Looking for JVM relative to self],Detail=[/tmp/BMCAtriumSSO/Disk1/files]}

      (May 31 2018 12:23:45.534 PM -0500),CONFIG,setup,

        LOG EVENT {Description=[Got Java version for /tmp/BMCAtriumSSO/Disk1/files/jre/bin/java],Detail=[1.8.0_92]}

      (May 31 2018 12:23:45.547 PM -0500),INFO,setup,

        LOG EVENT {Description=[Found JVM],Detail=[/tmp/BMCAtriumSSO/Disk1/files/jre/bin/java]}

      (May 31 2018 12:23:45.598 PM -0500),CONFIG,setup,

        LOG EVENT {Description=[JVM launcher command],Detail=["/tmp/BMCAtriumSSO/Disk1/files/jre/bin/java" -Xmx512m -classpath "/tmp/BMCAtriumSSO/Disk1/" "-Dsun.java2d.noddraw=true" "-Dswing.volatileImageBufferEnabled=false" "-Djava.logging.properties=/logging.properties" "-Xdebug" "-Xrunjdwp:server=y,transport=dt_socket,address=12333,suspend=n" -Dbmc.install.LAUNCHER_EXECUTABLE="/tmp/BMCAtriumSSO/Disk1/setup.sh" -jar "/tmp/BMCAtriumSSO/Disk1/setup.jar" "install"]}

      Listening for transport dt_socket at address: 12333

      (May 31 2018 12:25:53.324 PM -0500),SEVERE,com.bmc.install.ui.swing.IconHelper,

        THROWABLE EVENT {Description=[Failed to get image icon],Detail=[/product/atriumsso/images/AtriumSSO_splash.png]},

        Throwable=[java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11.XToolkit

        java.lang.Class.forName0(Native Method)

        java.lang.Class.forName(Class.java:264)

        java.awt.Toolkit$2.run(Toolkit.java:860)

        java.awt.Toolkit$2.run(Toolkit.java:855)

        java.security.AccessController.doPrivileged(Native Method)

        java.awt.Toolkit.getDefaultToolkit(Toolkit.java:854)

        javax.swing.ImageIcon.<init>(ImageIcon.java:286)

        com.bmc.install.ui.swing.IconHelper.getImageIcon(IconHelper.java:56)

        com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1769)

        com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:1985)

        com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:437)]

      (May 31 2018 12:25:53.327 PM -0500),SEVERE,com.bmc.install.product.base.project.runner.ProjectRunner,

        THROWABLE EVENT {Description=[Error]},

        Throwable=[java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment

        java.lang.Class.forName0(Native Method)

        java.lang.Class.forName(Class.java:264)

        java.awt.GraphicsEnvironment.createGE(GraphicsEnvironment.java:103)

        java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:82)

        java.awt.Window.initGC(Window.java:475)

        java.awt.Window.init(Window.java:495)

        java.awt.Window.<init>(Window.java:537)

        java.awt.Frame.<init>(Frame.java:420)

        java.awt.Frame.<init>(Frame.java:385)

        javax.swing.SwingUtilities$SharedOwnerFrame.<init>(SwingUtilities.java:1758)

        javax.swing.SwingUtilities.getSharedOwnerFrame(SwingUtilities.java:1833)

        javax.swing.JWindow.<init>(JWindow.java:187)

        javax.swing.JWindow.<init>(JWindow.java:139)

        com.bmc.install.ui.swing.SplashWindow.<init>(SplashWindow.java:36)

        com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1795)

        com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:1985)

        com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:437)]

      (May 31 2018 12:25:53.647 PM -0500),CONFIG,Command return code,

        LOG EVENT {Description=[0]}

      (May 31 2018 12:25:53.651 PM -0500),INFO,setup,

        PROGRESS EVENT {Description=[Unpacked payload entry],Progress=[100],Detail=[1 of 1]}

      (May 31 2018 12:25:53.657 PM -0500),INFO,setup,

        LOG EVENT {Description=[Extracted payload entry count],Detail=[1]}