9 Replies Latest reply on Jun 6, 2018 5:51 AM by Amit Jaiswal

    Autopopulate fields in knowledge article when created from an incident

    Claire Walsh
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      I am trying to auto populate fields in Knowledge Article when it is Created from an Incident. It automatically creates a link but I would like to carry over field values.


      i want to carry over field values from the incident object to populate fields on the knowledge article object when a knowledge article is created from agent tools in the incident.

      I have been able to create a lookup field which you can select incident number and the fields will then carry over.
      I would like to eliminate this step and have the fields automatically populat from Incident when I create the knowledge article?