My ARS version is 9.1.04.
Would you please more detail? How do you open the form? Would you share the screen shot of the Active link? Also turn on the active link log and try and capture the log and share.
Just to be on safe side, check the execution option Display and Window Open as well along with Window Loaded and see if that changes something.
More detail here Keywords - Documentation for BMC Remedy Action Request System 9.1 - BMC Documentation scroll down to bottom of the page to see OPERATION values.
Also, on a side note. I have had 2 questions moved from Developer Community to Remedy AR System. Am I choosing the wrong area when I post the questions? The reason I specified Developer Community is because I am working in Remedy Developer Studio to create an application.
Developer Studio is a development tool for AR system Server objects. Developer Community is for Innovative Development.
My goal is to set some default values on a form that is opened in modify mode. The sets for this are as follows:
I open the form with a url/button click action that is a column in a table.
This active opens a new form in modify mode.
This is where my active link specified below is not setting the default values that I am looking for.
The workflow Logging doesn't have any entry for this active link because it is not firing.
Execution Options screen shot:
Run if screen shot:
If action to set the default values:
Turn on the Active Link Log and share. Please audit the log and strip the sensitive information before attaching to thread.
It finally worked. The key was to fire the active link with the Execution Option of "Display". Thank you for all of your help!