There is no Archive function option in Track-It!. However, you can backup the database , delete the old work orders and other old unwanted stuff. In the event that you need to review something from the Old DB, you can spin up a test Track-It! system and mount that backed up database there long enough to access information. If the attachments are necessary, then you'll need to back up your Repositories folder along with the database prior to doing your housekeeping.
Understood, but please remember, we have 4000+ machines and 60 technicians that are using the system on a daily basis, I don't want to have to spin up a new "Test" environment every time there is a historical question about a system.
Can't both the old system 220.127.116.11 and a new 2018 clean system be run side by side. Maybe make the old system only accessible via the Web Client?
Or would I need to spin up a completely new system and load 2018 on that. How would the licensing go as the old system wouldn't be used to Help desk or inventory anymore, just historic data.
Yes they can run side by side. Track-It! 11 in read only mode (turn off add permissions for technicians) and Track-It! 2018 in production.