10 Replies Latest reply on May 17, 2018 1:29 PM by Bill Robinson

Windows Patch catalog job completed with warnings

Manik Sharma May 16, 2018 6:58 AM

Hi,

I am getting the below error in the job logs while running patch catalog update job which has been completed with warnings.

Warning

05/16/2018 04:12:24

Error while downloading payload for hotfix : ACCCx3_9_1_335.zip-ACC-001-en-ADOBE CREATIVE CLOUD 3-Gold, ,Error: com.bmc.sa.patchfeed.FeedException: Maximum retries completed. Failed to download http://ccmdl.adobe.com//AdobeProducts/KCCC/1/win32/ACCCx3_9_1_335.zip.No permission to connect to URL: http://ccmdl.adobe.com//AdobeProducts/KCCC/1/win32/ACCCx3_9_1_335.zip. Request for url failed with status code: 403 (Caused By: Maximum retries completed. Failed to download http://ccmdl.adobe.com//AdobeProducts/KCCC/1/win32/ACCCx3_9_1_335.zip.No permission to connect to URL: http://ccmdl.adobe.com//AdobeProducts/KCCC/1/win32/ACCCx3_9_1_335.zip. Request for url failed with status code: 403 (Caused By: No permission to connect to URL: http://ccmdl.adobe.com//AdobeProducts/KCCC/1/win32/ACCCx3_9_1_335.zip. Request for url failed with status code: 403))

Can anyone tell why this error is coming?

Thanks.

1. Re: Windows Patch catalog job completed with warnings

Jesse Richardson May 16, 2018 8:21 AM (in response to Manik Sharma)

Successfully moved to TrueSight Server Automation so the product experts there can help
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2. Re: Windows Patch catalog job completed with warnings

Bill Robinson May 16, 2018 9:51 AM (in response to Jesse Richardson)

are you going through a http/s proxy ?
can you download the files directly from the appserver in a browser or command line utility ?
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3. Re: Windows Patch catalog job completed with warnings

Manik Sharma May 16, 2018 10:07 AM (in response to Bill Robinson)

Yes, we have setup HTTP proxy under patch global configuration. I am able to download the files (Hotfix) to my browser directly from the link mentioned in the above error logs.
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4. Re: Windows Patch catalog job completed with warnings

Bill Robinson May 16, 2018 10:13 AM (in response to Manik Sharma)

I am able to download the files (Hotfix) to my browser
the browser on your desktop? the browse on the appserver ? using the same proxy ?
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5. Re: Windows Patch catalog job completed with warnings

Manik Sharma May 16, 2018 10:25 AM (in response to Bill Robinson)

I have downloaded on my desktop with the same proxy.
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6. Re: Windows Patch catalog job completed with warnings

Bill Robinson May 16, 2018 10:43 AM (in response to Manik Sharma)

I have downloaded on my desktop with the same proxy.
great. and is the proxy configured to allow the appserver to download from those urls ? can you try downloading from the appserver while using the proxy ?
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7. Re: Windows Patch catalog job completed with warnings

Manik Sharma May 17, 2018 10:47 AM (in response to Bill Robinson)

Sorry, we can't try to download from the appserver as the environment won't allow to download anything from the outside URL's.
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8. Re: Windows Patch catalog job completed with warnings

Bill Robinson May 17, 2018 11:07 AM (in response to Manik Sharma)

Sorry, we can't try to download from the appserver as the environment won't allow to download anything from the outside URL's.
then since the cuj runs on the appserver and needs to download things from the internet, how exactly do you expect this to work ?
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9. Re: Windows Patch catalog job completed with warnings

Manik Sharma May 17, 2018 12:22 PM (in response to Bill Robinson)

But i can see other files/hotfixes like ACCCx3_9_1_335.zip, ACCCx4_5_0_331.zip, etc have downloaded and present in the patch repository during cuj which are similar to the above file.

then why error is coming for that particular file?
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10. Re: Windows Patch catalog job completed with warnings

Bill Robinson May 17, 2018 1:29 PM (in response to Manik Sharma)

then why error is coming for that particular file?
no idea. check your proxy logs. what's happening when the appserver tries to download the problem patches ?
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