1 2 Previous Next 17 Replies Latest reply on Nov 26, 2019 7:07 AM by Valentin Florin Benciu

How To Reset Default Admin User "siadmin" with External Tomcat

Abdul Moid Mohammed Jul 19, 2019 2:59 AM

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Hi Team,

We have Smart Reporting Installed on separate server and not on ARS Server,Version of Smart Reporting is 9.1

We are experiencing an issue with siadmin user access and needs to reset the password for the same.

Went through the KB :Remedy Smart Reporting - How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?

Looks like this KB is for the Inbuild tomcat but we are using the External Tomcat and could not find the files specified to change at our Environment.

These files do exist under Tomcat Folder and i tried to update the ResetAdmin.jsp at the paths specified in KB but still the issue persists and we get the below Error:

HTTP Status 500 -unable to compile class for JSP.

Appreciate the suggestions/replies at your earliest availability.

Regards;--Abdul Moid

1. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Abdul Moid Mohammed May 14, 2018 2:15 AM (in response to Abdul Moid Mohammed)

This is been take care with the Knowledge base updated for External Tomcat and things are fine at our end now
Remedy Smart Reporting - How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?

Changed the password successfully and able to login and access the Smart Reporting Admin Console.

Thanks;--Abdul Moid
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2. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Ahmed Bawaneh Aug 3, 2019 4:17 PM (in response to Abdul Moid Mohammed)

Bro Mohammad, can u please tell me what is the default password for siadmin ?
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3. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Stefan Hall Aug 4, 2019 3:53 AM (in response to Ahmed Bawaneh)

You could also try Google search and then don't have to wait.
By default user = password
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4. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Alvaro Paronuzzi Aug 23, 2019 9:14 AM (in response to Stefan Hall)

Hi everyone,
I just installed Smart Reporting 18.05 but unfortunately I cannot login with that password. May the siadmin user have a different default password? According to the installer output, everything worked fine during the installation.
Thank you in advance for any help you can provide.

Alvaro
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5. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Alvaro Paronuzzi Aug 23, 2019 10:31 AM (in response to Alvaro Paronuzzi)

Hi everyone,
I just share with everyone that the siadmin user password hasn't a default value but it is set during the installation.

Be sure that you note it down when you install the product!
I hope it helps.

Al
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6. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Stefan Hall Aug 23, 2019 10:43 AM (in response to Alvaro Paronuzzi)

Hi Alvaro,
Please be careful, the reporting admin is NOT the super admin siadmin. These are two completely different users with very different tasks and permissions.

The siadmin is a system user, you can't change the name, but the password. The default password is siadmin.

Logging in to BMC Remedy Smart Reporting - Documentation for Remedy IT Service Management Suite 18.08 - BMC Documentatio…
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7. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Alvaro Paronuzzi Aug 23, 2019 11:14 AM (in response to Stefan Hall)

Hi Stefan,

thank you for the warning because this is what I'm seeing in my installation document:
I am pretty sure that the Reporing Admin User field was automatically filled with siadmin by the installer and that I only had to set a password for it.
I have also seen documents of other installations of the product and I always found it set this way.
Am I missing something?

Thank you,
Alvaro
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8. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Stefan Hall Aug 23, 2019 11:30 AM (in response to Alvaro Paronuzzi)

Until now I was very sure that I could not set the password for siadmin in the installer.

The installer asked for a reporting admin incl. password to create this user in the AR system. This user can later edit all reports / views.

The siadmin does not exist in the ARS, but only in the Smart reporting (yellowfin) world. We change the password after the installation. Maybe I'll mix the original products with the BMC branch.

Do you have another user query and is the user written to the ARS?
Unfortunately I can only check this on Monday, in Germany it is practically already the weekend.
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9. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Alvaro Paronuzzi Aug 29, 2019 2:04 AM (in response to Stefan Hall)

Hi Stefan,

I assume it is not correct to set siadmin as the Reporting Admin User during the installation. Is my understanding correct?
What I'm seeing now is that I can login to Smart Reporting using the siadmin user and the password I set during the installation (and not the default password).
Could it a problem? Should I reinstall everything?

Thank you,
Alvaro
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10. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Valentin Florin Benciu Nov 25, 2019 10:03 AM (in response to Abdul Moid Mohammed)

I cannot find any files related to ResetAdmin.jsp
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11. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Abdul Moid Mohammed Nov 26, 2019 12:34 AM (in response to Abdul Moid Mohammed)

Hi Valentin,

Can you check this Article which should assist you on resolution of this issue?

Remedy Smart Reporting - How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?
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12. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Abdul Moid Mohammed Nov 26, 2019 12:38 AM (in response to Abdul Moid Mohammed)

Check the Article and let me know if you still have an issue with resetting the password for it.

As you have reset it as part of installation then it will be your credentails down the lane to access the Environment.

If you still need to reset it please follow the instructions with in the article and still if you are facing issues do let me know.

Thanks;--Abdul Moid
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13. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Valentin Florin Benciu Nov 26, 2019 1:37 AM (in response to Abdul Moid Mohammed)

I dont have any of these files!
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14. Re: How To Reset Default Admin User "siadmin" with External Tomcat

Abdul Moid Mohammed Nov 26, 2019 5:03 AM (in response to Abdul Moid Mohammed)

Raise a ticket with BMC they should assist you in sharing the resetadmin.jsp from OOTB Environment.

Still any issues/concerns related with which we can assist on do let us know.

Thanks;--Abdul Moid
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