11 Replies Latest reply on May 7, 2018 8:46 AM by Natalia Cuesta

    Lock the close status in Incident Management - Remedy 9.1.3

    Natalia Cuesta

      Hi all,


      I need that only the users admin and AR_ESCALATOR can closing the incident tickets.

      I created a filter with this qualification


      ('Status' = "Closed") AND (($USER$ != "admin") OR ($USER$ != "AR_ESCALATOR"))


      But does not work, your help please to correct the qualification.


      Best regards,