4 Replies Latest reply on Jun 12, 2019 7:42 AM by Sonja Repo

    How to create a link to a self help article in Self Service

    John Wisdom
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      This article is misleading as all it does is show how the KBA link will take you directly to the article as it appears under the Knowledge Articles tab. That is self explanatory.

      I don't believe it fits the spirit of the question it is addressing.

      Is it Possible to Create a Direct Link to a Knowledge Article Bypassing the Self Help Articles Search?




      We want to be able to provide links to the articles in self service so they open in the self service view. The actual way our Clients would be viewing these articles if they were to find them themselves. This way we can put links in emails, IM's or post to our Intranet.




      Is this not possible without an enhancement?