12 Replies Latest reply on May 3, 2018 10:31 AM by Abdul Moid Mohammed

    Reminders created are in Pending Status

    Abdul Moid Mohammed

      Hi Everyone,

       

      We have upgraded our Non Prod Environments with Server Group Environments with 2- Application Server and 1-Midtier Server to 9.1.04.

       

      Everything works fine but we have an issue with the Reminders that are created for a ticket are not send to recipient and rather they are with the status Pending.

       

      Is there a way to debug these Reminders to trigger to the recipients ontime without any delays and with the status as Sent.

       

      Appreciate response at your earliest availability.

       

      Regards;--Abdul Moid