7 Replies Latest reply on Apr 26, 2018 12:07 PM by Samruddhi Patil

    Custom Layout Validation Rule

    Ben Seba
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      Hi Communities,

       

      I'm having difficulty creating a validation rule for situations where a custom layout should and shouldn't be used. We would like our custom Task layout to be only used for Problems. So far I've tried the following two formulas but I'm still able to create and link a task to an Incident and switch to the custom layout.

       

      (NOT(ISBLANK(BMCServiceDesk__FKIncident__c)) || NOT(ISBLANK(BMCServiceDesk__FKChange__c))) &&

      BMCServiceDesk__RF_FKLayout__c = "Preventive Action"

       

      ISBLANK(BMCServiceDesk__FKProblem__c) &&

      BMCServiceDesk__RF_FKLayout__c = "Preventive Action"

       

      Any ideas?

       

      Thanks,

      Ben