8 Replies Latest reply on Mar 26, 2020 6:25 AM by Carl Wilson

    Issue on BAO 8.0 on RHEL7

    Ranses Marques
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      Hi everyone.

       

      Trying to install the BAO 8.0 on RHEL 7, this error appears when using  "export DISPLAY"

       

      com.bmc.install.product.base.project.runner.ProjectRunner

      SEVERE: THROWABLE EVENT {Description=[Error]}

      java.lang.ArrayIndexOutOfBoundsException: 0

              at sun.font.CompositeFont.getSlotFont(CompositeFont.java:375)

              at sun.font.CompositeGlyphMapper.initMapper(CompositeGlyphMapper.java:81)

              at sun.font.CompositeGlyphMapper.<init>(CompositeGlyphMapper.java:62)

              at sun.font.CompositeFont.getMapper(CompositeFont.java:433)

              at sun.font.CompositeFont.canDisplay(CompositeFont.java:459)

              at java.awt.Font.canDisplayUpTo(Font.java:2026)

              at com.bmc.install.product.base.project.runner.ProjectRunner.getChoosableGUILocales(ProjectRunner.java:787)

              at com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1889)

              at com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:2131)

              at com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:505)

       

      The pre-requisite about rng-tools and Java was installed successfully.

       

      Regards,

      Ransés Marques

        • 1. Re: Issue on BAO 8.0 on RHEL7
          Amol Kotwal

          Hi Ranses,

           

          Could you let us know from where you are trying to install this? from AO box or remote putty session?

          Are you able open xclock, if not then you need to set xclock & export display setting.

           

          Thanks & Regards,
          Amol Kotwal

          • 2. Re: Issue on BAO 8.0 on RHEL7
            Ranses Marques

            Hi Amol.

            I'm using the MobaXterm to manage VM's and the xclock working well. When I trying to start the BAO installation, this error returns.

             

            Did I forget something?

            • 3. Re: Issue on BAO 8.0 on RHEL7
              Amol Kotwal

              Hi Ranses,

               

              Is MobaXterm similar to putty? then verify xclcok from MobaXterm and if that's also working.

               

              do echo $DISPLAY, if this is not set then, do export DISPLAY = pcname.domainname:0.0

               

              I'm not a linux expert, you can also googled about how to set the Display when you want GUI of remote installation.

               

              We normally install BAO from remote putty session & only things we needed to check the xclock, x11 forwarding enabled, display setting to start GUI installation.

               

              Thanks & Regards,
              Amol Kotwal

              • 4. Re: Issue on BAO 8.0 on RHEL7
                Ranses Marques

                Yes, MobaXterm is similar to putty, and the Xclock work very well. That isn't the problem.
                Just when I'm starting the installer file this error appears:

                 

                 

                Apr 25, 2018 4:14:43 PM com.bmc.install.product.base.project.runner.ProjectRunner

                SEVERE: THROWABLE EVENT {Description=[Error]}

                java.lang.UnsatisfiedLinkError: /tmp/selfextract.2gD8g3/files/jvm/lib/amd64/libawt_xawt.so: libXtst.so.6: cannot open shared object file: No such                                        file or directory

                        at java.lang.ClassLoader$NativeLibrary.load(Native Method)

                        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1941)

                        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1824)

                        at java.lang.Runtime.load0(Runtime.java:809)

                        at java.lang.System.load(System.java:1086)

                        at java.lang.ClassLoader$NativeLibrary.load(Native Method)

                        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1941)

                        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1845)

                        at java.lang.Runtime.loadLibrary0(Runtime.java:870)

                        at java.lang.System.loadLibrary(System.java:1122)

                        at java.awt.Toolkit$3.run(Toolkit.java:1636)

                        at java.awt.Toolkit$3.run(Toolkit.java:1634)

                        at java.security.AccessController.doPrivileged(Native Method)

                        at java.awt.Toolkit.loadLibraries(Toolkit.java:1633)

                        at java.awt.Toolkit.<clinit>(Toolkit.java:1670)

                        at java.awt.Color.<clinit>(Color.java:275)

                        at com.bmc.install.ui.swing.SwingHelper.<clinit>(SwingHelper.java:2889)

                        at com.bmc.install.product.base.project.runner.ProjectRunner.initializeProjectUI(ProjectRunner.java:1860)

                        at com.bmc.install.product.base.project.runner.ProjectRunner.runProjectRunner(ProjectRunner.java:2131)

                        at com.bmc.install.product.base.project.runner.ProjectRunner.main(ProjectRunner.java:505)

                • 5. Re: Issue on BAO 8.0 on RHEL7
                  Ranganath Samudrala

                  It is possible "xclock" does not need all the GUI libraries required by the BAO installer. Two things that can be done..

                  1. find if that machine has different version of the library libXtst.so.6. Sometimes creating a link to another version will help. For example

                       you may have a library named libXtst.so.6.1.0. So you create a link for libXtst.so.6.1.0 naming it as libXtst.so.6.

                            $ ln -s  libXtst.so.6.1.0 libXtst.so.6

                   

                  2. A better recommendation is run the installer in silent mode using options file. Seem BMC docs for sample: Sample platform options file templates - Documentation for BMC Atrium Orchestrator Platform 8.0 - BMC Documentation

                   

                   

                   

                   

                  • 6. Re: Issue on BAO 8.0 on RHEL7
                    MdAkram Shaikh

                    Hi All,

                    I also faced the same issue. and by installing Xorg  packeges issue resolved.

                    yum install xorg-x11-apps.x86_64 

                     

                     

                    Regards,

                    Akram

                    • 7. Re: Issue on BAO 8.0 on RHEL7
                      Madhu Pruthi

                      Hi Ranses,

                       

                      I am facing the exact same issue. Please help to share the steps to fix this.

                       

                      Regards,

                      Madhu

                      • 8. Re: Issue on BAO 8.0 on RHEL7
                        Carl Wilson

                        Hi,

                        you need to install all the dependencies on Linux that TSO requires to run, as listed in this discussion.

                         

                        Cheers

                        Carl