1 Reply Latest reply on May 3, 2018 10:47 AM by Cris Coffey

track-it! 2018 How Can I send a link to access ticket directly

Nathan LaRue Apr 17, 2018 9:50 AM

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I'm trying to setup email notifications so that when a technician is assigned a ticket the email generates a link to go directly to that ticket. Is this possible?

1. Re: track-it! 2018 How Can I send a link to access ticket directly

Cris Coffey May 3, 2018 10:47 AM (in response to Nathan LaRue)

The deep linking feature is not completed yet. The technician can respond to the email to add notes or open the tech portal and use the search box with the Ticket ID to go to the Ticket quickly.
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track-it! 2018 How Can I send a link to access ticket directly

1. Re: track-it! 2018 How Can I send a link to access ticket directly

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