1 Reply Latest reply on Apr 17, 2018 7:14 AM by Virginia Leandro

    Email Conversation Incident

    Albert Chhor

      Hi Everybody,

       

      I have  two questions concerning the email template conversation, when i send an email from the incident without any custom template

       

      I received this email below.

      So my question is it possible to modify the by default template ? if yes where i can find this email template ?

       

      Because i couldn't find the by default template, i have create my own visualforce template, however in the content there are not carriage return. Is it possible to fix it ?

       

       

       

       

      Thanks a lot for your help,

       

      Albert Chhor