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1. Re: Automatic assignment of an incident to the last approver
kedar zavarApr 16, 2018 8:00 AM (in response to Lukasz Trznadel)
Will your approver would be always Staff/agent? What is the use case?
Kedar
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2. Re: Automatic assignment of an incident to the last approver
Lukasz Trznadel Apr 16, 2018 8:24 AM (in response to kedar zavar)I would like to create request. Request will be always approved by someone from support group. And when incident will be created it will assign automatically a person who approved the request.
For example.
1.User opened a request
2.Request is approved by "John Test"
3.New incident has been created
4.John Test has been assigned to the new Incident which was created in Step 3.