1 Reply Latest reply on Apr 11, 2018 3:31 AM by Bogdan Radu

    How to check if a keyword exists in a client note?

    Bogdan Radu

      Dear All,


      I am trying to trigger an email alert when a client is adding a note that contains a specific keyword in the text ("ESCALATION" for example).

      I am creating a process builder on the object Incident history but I am a bit stuck in adding the condition that is checking the existence of the keyword inside the note.

      Do you have any ideas on how to make this work?


      Thanks in Advance.