6 Replies Latest reply on Apr 6, 2018 3:26 AM by Andreas Mitterdorfer

    Using Data Import tool how to assign CI to user on CTM:People Form

    Rajeev Rai
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      I created CI using data Import tool where I provide CSV file with data which is created CI but I want to do also this CI automatically assigned to users because I have created 10000 CI in Remedy but I have to assigned these all newly created CI to around 10 thousand users.

      I created CI via data import tool where form name is "AST:BusinessService".


      Can anyone please suggest to me how to perform this activity if this activity we can performed by data import tool so please suggest to me which form I have to use for this. If not so suggest any other way except manual process which is given below:

      Go to CTM: People form and go inside the CI tab and assign to them manually.