0 Replies Latest reply on Mar 28, 2018 7:10 AM by Kerri Hughes

    Key Wording and search improvement for My IT/HRCM

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      Will the use of key word and search phrase tagging soon be avialable in HRCM?  As we are connected to the My IT portal, we are severely limiting our customer's abilitiy to find the right information, by only searching exact word match/order in a solution/article title.  Ideally, we should be able to add kjeywords and phrases when creating a solution item, so that it can be found according to "customer speak."  I understand this is already a function in ITSM, can it be brought over to HRCM?