Hi Edoardo, I do see a somewhat similar case which is currently open for another customer
The successfully moved their service models defined in BPPM 9.6 on Atrium 9.1 through sim2cmdb utility. When viewing the service models in Impact Model Designer we can see CIs and relationships as they were built in BPPM which means with computer systems at the bottom, applications in the middle and business services at the top and impacts propagation from bottom to top. However when looking in Atrium Asset Management console, they can see that business services are considered child of applications which are considered parents. This leads to a sort of reversed service model which might cause confusion to users. Are these relationships right?
So it appears there are some questions about the relationships as they are setup in the Asset Management console. So for your case, I would recommend a case with Support for further assistance.
i think you're referencing the case i opened last week.
I guess it could be your case, it wasn't opened in your name so I was not sure. So it looks like you have an open case and the team will assist you. Please do report back here the outcome of the case so the Community will share in what has been learned.
the case with BMC support is being closed as it is working as designed: impact between CIs goes in one direction according to how the service model was built in BPPM but relationships show the other way around in Atrium. They agreed it's confusing but this is it.
By the way: this is not only a "weird" graphical representation, it means that business services are children of many applications (which are in turn parents) and applications are children of many computer system (which are in turn parents).
Its like having a CPU CI impacting a computer system and ending up with the cpu being parent of a computer system child.
This doesn't make any sense from my point of view and affects data model designing in Atrium.
I've seen posts around about this but i don't really understand if my scenario involving services coming from BPPM through sim2cmdb are a different scenario from those who only work on Atrium.