7 Replies Latest reply on Jun 8, 2018 4:58 AM by Sharvan Singh

    ARERR 90 on running UDM job in server group with LB

    Neha Deshmukh

      Hello Communities,

       

      I am trying to run UDM data import using UDM job console, but getting error following error.

      For privacy reasons, I have replaced original server name and user name with XYZ I have LB infront of both Midtier and application server and 4 servers in a group.

      2018/03/26 10:31:00 - CI-CMDB_Express - Start of job execution

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 - ERROR (version 6.0.1.0-386, build 1 from 2017-05-10 13.39.58 by buildadm) : Error Connecting to ARSystem

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 - ERROR (version 6.0.1.0-386, build 1 from 2017-05-10 13.39.58 by buildadm) : org.pentaho.di.core.exception.KettleDatabaseException:

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 - Error while impersonating user USERNAME_XYZ

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 - ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect XYZ:2020

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.pdi.utils.ARDatabase.setARConnectionInfo(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.pdi.utils.ARDatabase.setARConnectionInfo(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.pdi.utils.ARDatabase.<init>(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.pdi.aroutput.AROutputStep.init(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at org.pentaho.di.trans.step.StepInitThread.run(StepInitThread.java:69)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at java.lang.Thread.run(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 - Caused by: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect XYZ:2020

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.ApiProxyJRpcBase.connectionTry(ApiProxyJRpcBase.java:136)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.ProxyJRpc.getRpcClient(ProxyJRpc.java:149)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.ProxyJRpc.<init>(ProxyJRpc.java:68)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at java.lang.reflect.Constructor.newInstance(Unknown Source)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxyInstance(ApiProxyFactory.java:91)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxy(ApiProxyFactory.java:162)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.ProxyManager.createProxy(ProxyManager.java:602)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.ProxyPool.createProxy(ProxyPool.java:106)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyPool.createAProxy(ApiProxyPool.java:253)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyPool.get(ApiProxyPool.java:204)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:210)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:93)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:164)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  at com.bmc.arsys.api.ARServerUser.impersonateUser(ARServerUser.java:8299)

      2018/03/26 10:31:14 - CI-CS-AttributeErrorOutput.0 -  ... 6 more

       

      I have an entry for APP LB, all servers shortname and FQDN entry under UDM:Config and UDM:RAppPassword form and admin server is marked as a Is default in UDM:Config page. While accessing UDM job console in mid-tier I am able to pass UDM precheck.

      But getting error 90 when running the job both from AI spoon client and from mid tier.

      Error 90 doesn't come in arerror.log,so this means ARERR 90 only through UDM/spoon it is giving me this error.

      Please advice on -

      How I can get rid of this error?

      Do I need to have server entry in UDM:Repository:Database form?

      And how one should configure LB entry in UDM:Config and UDM:RAppPassword form.I have got reference to BMC KB articles which asks to have an entry for LB in these respective forms.

       

      Looking forward for inputs.

       

      Environment Version - AR+CMDB -91SP3 on windows server

       

      Thank you.