0 Replies Latest reply on Mar 26, 2018 3:14 AM by Vikas Soni

    BMC CLM Installation Error

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      •    Please check the following for the remote database operation to be successful:

        1. The startup account for the remote Microsoft SQL Server service must be assigned to a domain account with administrative privileges. To do this, perform the following steps on the database host server
        a. From the Microsoft Management Console services snap-in (or Windows Services dialog), select the Microsoft SQL Server service.
        b. Right-click on the service and select properties to open the properties dialog.
        c. Choose the Log On tab and select 'This account', and then enter the domain user credentials.
        d. Restart the Microsoft SQL Server service so that the changes take effect.

        2.The same domain account must have permission to access the following directory on the server system where the BMC Remedy ITSM Suite Preconfigured Stack is installed \\\C$\Program Files\BMC Software
      •    For best performance, BMC recommends a minimum clock speed of 2.8 GHz.
      •    Please refer to the BMC Remedy AR System online documentation portal for more details
      •    AR System Server requires Java Runtime Environment (JRE) to be available for the product installation and configuration. Please make sure that minimum supported or higher version of JRE is installed before proceeding further with the AR System Server Installation.

        Please refer to AR System Server Compatibility Matrix for minimum supported version of JRE at BMC Customer Support site (http://www.bmc.com/support)
      •    Warning:
        SQL Server instances could not be fetched from the network. You could proceed with the next panel and manually enter the Instance name.
      •    The installer is unable to resolve bmc-ar into an IP address.Clients cannot communicate to the Server unless they can resolve into an IP address.
      •    The installation program requires 5 GB of space on C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\ARSys on the remote database server Please verify if there is enough disk space before you continue.
      •    The installation program requires 1,845 MB of space on C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\ARSysLog on the remote database server Please verify if there is enough disk space before you continue.