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In BMC, triage and follow the sun (FTS) are two different concepts but in both the cases, issue is assigned to someone else.
Triage: team of few people from main team for each product who works on new cases and concentrate on those cases which can be resolved soon. If not then pass it to main team as it requires thorough analysis or engineering team intervention.
FTS: In case of critical case, when particular geographic support coming to an end then handover is required to next region at that time, FTS process is used to handover case to next region for continuous support on critical cases.