0 Replies Latest reply on Mar 14, 2018 7:17 PM by Michael Meyer

    Why does HRCM allow a journal record to save without saving the case?

    Michael Meyer
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      This seems to be a flaw in the application, but a user can open a case and before saving it and actually writing a case row, they can save child records, like journals, eforms, etc.  If a user closes the case without saving or is timed out of their session before saving the case, these child records that were saved are now orphaned.  This can happen in busy call centers, where before a user can save the case they had been working in, they need to start a new one and then doesn't get the first case saved.

       

      The application shouldn't allow the child records to be created if a parent row does not already exist.