We have 2 VMs for Footprints and the SQL database. We have the adequate specs shown below:
Footprints Application Server
Windows server 2016
Processor Intel Xeon CPU E5-2650 0 @2.00GHz (8 processors)
System Type: 64 bit operating system x64 based processor
Footprints SQL Server
4 GB Ram
Intel(R) Xeon(R) CPU E5-2650 0 @ 2.00Ghz (4 Processors)
Hard drive size 99.51 GB total, Free: 72.44GB
BMC Support informed me to use the Performance Review sheet. However, I am just wondering if anyone is having freezing issues with Footprints 12 for client logins and client ticket creations. Most of our clients use Google Chrome. The 2 users use google chrome that are having this issue. I checked the Footprints servers and I didn't see any critical issues with hardware of software. I have thought about checking the Footprints logs.
If anyone has any experience, please let me know.