4 Replies Latest reply on Mar 16, 2018 3:52 AM by Benoit Dejonghe

    migrate ITSM application configuration

    Benoit Dejonghe

      Dear All,


      We are preparing configuration (Change, Incident templates, etc) on our development enviroment and we have to migrate them to the production.

      The following link gives information to migrate foundation data..


      Best practice use case: Migrating foundation data from BMC Remedy ITSM to a new Remedy environment - Documentation for B…

      ...  but configuration like change templates, is not foundation data...


      Is they any documentation, procedure to migration configuration?


      Any Idea?


      Many thanks