1 Reply Latest reply on Mar 8, 2018 7:28 AM by Alexander Schmidt

    Send global broadcast to SmartIT Dashboard

    Alexander Schmidt

      Dear Community

       

      Please help me out on this one.

      How can I send a global broadcast message which appears in the SMartIT Dashboard of all SmartIT users?

       

      When creating a Broadcast in SmartIT, I do not have the option to select company "- Global -" and I cannot select multiple companies...

       

      When creating the Broadcast from mid-tier incident console, I can select compay "- Global -" but it is still not showing for all users in SmartIT.

       

      I have found this article, but it was not very helpful: Working with broadcasts in Smart IT - Documentation for Remedy with Smart IT 1.6 - BMC Documentation

       

      Please tell me how I can handle this, how you are handling global broadcasts.

       

      Thanks

      Alex