8 Replies Latest reply on Apr 25, 2018 10:06 AM by Bill Robinson

    Unknown Exception in XML Parser ('C:\Program Files\BMC Software\BladeLogic\RSCD\\daal\DAALRegistry.xml')

    Clinton Baker

      Hi,

       

      We are currently upgrading the RSCD agents on our servers to 8.9.02.329 (8.9 SP2) to match our BSA environment.

       

      We are using the agent upgrade jobs, which seem to work fine, but when it also tries to update server properties, it gives the following error:

      Unknown Exception in XML Parser ('C:\Program Files\BMC Software\BladeLogic\RSCD\\daal\DAALRegistry.xml').

       

      It also does this on any intrinsic server properties update job.

       

      This seems to be happening on our Windows servers

       

      I have tried:

      -Replacing the DAALRegistry.xml file with one from a known working server with the same OS.

      -Deleting the daal folder from the RSCD installation directory and repairing the agent.

       

      The only thing that seems to fix this issue is to completely remove the RSCD agent (Uninstall, delete any leftover C:\Program Files\BMC Software folders, delete C:\Windows\rsc folder), and re-install fresh.

       

      This is a difficult task to undertake as it is affecting hundreds of servers. I have not found any solutions on BMC communities.

       

      Please help.