4 Replies Latest reply on Feb 22, 2019 1:48 PM by Rajesh Shinde

    ERROR - RIK Command during ARS 9.1 upgrade

    André Moraes
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      Hello anyone,

       

      I'm having a issue during upgrade ARS, 8.1.2 to 9.1.4.

       

      Some points:

       

      -I using admin user to execute installation;

      - SO Red Hat 6.6

      - RAM, disk space it's like recommended

       

      Error:

       

        LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}

      (Mar 02 2018 05:11:04.180 PM +0000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,

        LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK command ( returned a RETURN code of 2, which was interpreted as a failure from RIKJ  [RIKCOMMAND] LOAD_APPLICATION -C true -f /opt/bmc/ARSystem/installforms/en/adf_ServerApps_en_def.xml -G 14400 -k 0 -l /opt/bmc/ARSystem -L true -m nosamp -n ARServer-RIK_PostUpgrade -N 7200 -t 10000 -u Action Request Installer Account -x kristall6.icarotech.com -X 21600  [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/Group.def [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/UserPasswordChange.def [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/AlertList.def]}

      (Mar 02 2018 05:11:04.181 PM +0000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,

        THROWABLE EVENT {Description=[Failed to execute Rule Engine],Detail=[ [RIKCOMMAND] LOAD_APPLICATION -C true -f /opt/bmc/ARSystem/installforms/en/adf_ServerApps_en_def.xml -G 14400 -k 0 -l /opt/bmc/ARSystem -L true -m nosamp -n ARServer-RIK_PostUpgrade -N 7200 -t 10000 -u Action Request Installer Account -x kristall6.icarotech.com -X 21600

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/Group.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/UserPasswordChange.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/AlertList.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/SearchesPref.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/DataVisForms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/visualizer_forms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/HomePage.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/reportforms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/reportvendor.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/SystemWebService.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARTemplateDef.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ActorViewForms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARSkins.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/CustomizableHomePage.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARSystemReporting.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARJobScheduler.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARSystemKeyStore.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/MFSMultiFormSearch.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARQueryWidget.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/RSSFeed.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARChat.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/CallHomeCustomerDetails.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/ARSystemServerGroupAdministration.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/AdminPref.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - /opt/bmc/ARSystem/installforms/en/UserPref.def

      ]},

        Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:341)

        com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:208)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)],

        Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.rik.RikCommand.execute(RikCommand.java:463)

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:341)

        com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:208)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)]

      (Mar 02 2018 05:11:04.183 PM +0000),SEVERE,com.bmc.install.task.InstallationStateHelper,

        LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}